Privacy Policy

We collect information you give us directly, including when you:

• Submit a contact, tour, enrollment, therapy inquiry, volunteer, or event RSVP form (typically your name, email, phone, and the message you provide).
• Subscribe to our newsletter (email address and subscription preferences).
• Create an account to access the family or staff portal (managed by our authentication provider, Clerk).
• Make a donation (processed by Givebutter — see “Donations” below).
• Interact with our website chatbot.

We also automatically collect limited technical information such as your IP address, browser type, pages visited, and referring campaign/UTM parameters. Some of this is collected only after you consent to analytics cookies.

• Respond to inquiries and provide the services, tours, or information you request.
• Process and acknowledge donations and send tax receipts (via Givebutter).
• Send newsletters and updates you have opted into (you can unsubscribe at any time).
• Operate, secure, and improve our website, including rate-limiting and fraud prevention.
• Understand which marketing efforts help families find us (only with your consent).
• Comply with legal obligations applicable to a nonprofit organization.

On your first visit we ask for your consent before loading any analytics or advertising cookies. If you decline, those tools are not loaded. If you accept, we may use Google Analytics 4, the Meta (Facebook) Pixel, the TikTok Pixel, and Plausible Analytics to measure site performance and campaign attribution. Essential cookies needed to run the site and keep you signed in are always active.

You can change your mind at any time by clearing your browser’s site data, which will cause the consent banner to appear again.

Donations are processed by Givebutter, our third-party payment and fundraising platform. Payment card details are entered on Givebutter’s secure systems — we never see or store your full card number. We receive a record of completed transactions (such as donor name, email, and amount) to acknowledge your gift and maintain our records. Givebutter’s handling of your data is governed by its own privacy policy.

We do not sell your personal information. We share it only with service providers who help us operate the site and our programs, under agreements that limit their use of it. These include:

• Clerk — account authentication and management.
• Givebutter — donation processing and receipts.
• Resend — transactional and newsletter email delivery.
• Vercel and Neon — website hosting, file storage, and database.
• Google (Gemini) — powers the website chatbot.
• Pusher — real-time messaging in the family/staff portal.
• Analytics and advertising providers listed above, only with your consent.

We may also disclose information if required by law or to protect the rights, safety, and property of Includ(Ed), our families, or others.

Our programs serve young children, but this website is intended for use by parents, guardians, and adults. We do not knowingly collect personal information directly from children under 13 through this website. Information about a child is provided to us by a parent or guardian. If you believe a child has provided us information directly, please contact us so we can remove it.

We keep personal information only as long as needed for the purposes described here or as required by law, then delete or anonymize it. We use reasonable administrative and technical safeguards — including encrypted connections, access controls, and signed webhooks — to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

You may unsubscribe from our emails using the link in any newsletter, decline analytics cookies, or ask us to access, correct, or delete the personal information we hold about you. Depending on where you live (for example, under the California Consumer Privacy Act), you may have additional rights. To exercise any of these, email us at info@includedsd.org.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes may be communicated through the website or by email.

Questions about this policy or your information? Reach us at info@includedsd.org or by mail at 4761 Cass Street, San Diego, CA 92109. You can also use our contact page.